This Home Peace of Mind Test determines biological relationships between a grandparent and grandchild when the mother is or is not available for testing.

NOTICE FOR NEW YORK STATE RESIDENTS: New York State prohibits the shipment of home paternity testing kits to addresses within the state. Orders will be canceled and refunded, minus a $50 processing fee. We apologize for any inconvenience caused by these regulatory requirements.

TWO-LOCATION SHIPMENTS: If you select our two-location shipping option, we will email you to request the second shipping address before sending out your test kits.

U.S. Shipments Only – This kit is not for international shipments.

Refunds:

1. Cancellations Before Testing

• All cancellations made before the test will incur a $60.00 processing fee.

• The $60.00 fee will be deducted from the total purchase amount regardless of the cancellation reason.

2. Incomplete Information Submission

• If incomplete information is submitted online, IDTO will contact you by email or phone to request missing details.

• You must respond within 3 days of the request.

• Failure to respond within 3 days will result in a refund minus the $60.00 processing fee.

3. Unauthorized Shipping Returns

• Returning the kit via any shipping service other than the authorized provider (e.g., USPS instead of prepaid FedEx) will incur a $60.00 fee.

• Using an unauthorized shipping service causes tracking to be unavailable and may delay receipt at our facility by up to two months.

• A new DNA test kit may need to be sent out due to improper return.

4. Damaged, Defective, or Incorrect Test Kits

• Report any damaged, defective, or incorrect DNA test kits immediately.

• IDTO will arrange for a replacement kit at no extra cost.